SMS Privacy Policy
This policy explains how AO Globe Life handles information used for its SMS Appointment Reminders program. The program provides transactional meeting and appointment reminders, scheduling updates, confirmations, rescheduling notices, and closely related customer-care messages to people who provided their mobile number and consented to receive these messages.
Information we collect
We may collect your name, mobile telephone number, appointment or meeting details, scheduling preferences, consent records, message history, delivery status, and information you provide when replying to a message.
How we use information
We use this information to send and manage the appointment-related messages you requested, process replies, maintain consent and opt-out records, provide support, protect the service from misuse, and meet legal and carrier requirements. This SMS program is intended for transactional appointment and scheduling communications, not unsolicited advertising or third-party lead generation.
Service providers
We may use service providers solely to operate the messaging program, such as telecommunications carriers, messaging platforms, hosting providers, scheduling services, and technical support providers. They may process information only as needed to provide services to us and are not permitted to use mobile information or SMS consent for their own marketing or promotional purposes.
Message frequency and charges
Message frequency varies based on your scheduled meetings, appointments, updates, and replies. Message and data rates may apply.
Your choices
Reply STOP to any message to opt out. After you opt out, you may receive one final confirmation message and no further messages will be sent unless you provide new consent. Reply HELP for assistance. You may also email support@aoglobelife.ca. Opting out of text messages does not cancel an appointment; contact the person or office that scheduled it if you need to cancel or reschedule.
Retention and security
We retain information only as long as reasonably necessary to operate the program, maintain consent and opt-out records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
Children
This program is not directed to anyone under 18. A parent, guardian, or authorized representative may provide a number for appointment reminders where appropriate.
Changes and contact
We may update this policy and will post the revised effective date on this page. Questions may be sent to support@aoglobelife.ca.
See the SMS Terms & Conditions.